Return Policy
BEFORE YOU ORDER: A GROUNDED 3-PRONG OUTLET IS REQUIRED
GROUNDING SHEETS DO NOT WORK WITHOUT A GROUNDED THREE-PRONG OUTLET. PLEASE CHECK YOUR BEDROOM OUTLET BEFORE YOU ORDER.
The outlet beside your bed must have three holes, and the round hole must be connected to a real ground. In older homes, a three-prong outlet is sometimes not actually grounded. Our Tencel sheets include an outlet tester; testers also cost a few dollars at any hardware store, and we are happy to walk you through testing yours before you buy.
Returns because your home has no grounded outlet are not accepted and are not refundable. This requirement is stated here, on every product page, and in your order confirmation email. Checking your outlets is your responsibility.
30-Night Trial
Sleep on your grounding sheet for up to 30 nights from the day it arrives. If it isn't right for you, email support@luxoriahausliving.com and we'll arrange an exchange, store credit, or a refund — in that order, because most issues turn out to be sizing, and we'd rather fix the problem than lose you. Used and washed sheets are accepted.
The trial covers one sheet per household. One sheet is all it takes to decide whether grounding is right for you. If you order more than one sheet, the first is covered by the trial even if it has been used and washed. Any additional sheets must come back unused, unwashed, in their original factory fold and in their original packaging for a full refund. Additional sheets that have been used or washed are refunded at 50% of the purchase price, because a used sheet cannot be sold again.
How to start a return
Email us first at support@luxoriahausliving.com with your order number and what's not working. We'll reply with a return authorisation and the address. Returns sent without authorisation can't be processed. Returns must be requested within 30 days of delivery.
Return shipping
If the return is not our error, you pay shipping both ways. You pay the postage to send the sheet back, and the cost of the original delivery to you is deducted from your refund — even though that delivery was free to you at checkout. Free shipping is a discount on the order, not a delivery we can recover. This applies to ordering the wrong size, changing your mind, and any other reason that is not a fault on our side.
We recommend a trackable return service, as we can't refund a parcel that doesn't reach us.
Refunds
Once your return arrives we'll process it within 5 business days. Refunds go back to the original payment method and typically appear within one billing cycle. Original shipping costs are not refunded.
Damaged or incorrect items
If your order arrives damaged, faulty, or isn't what you ordered, email us within 30 days with a photo. We'll replace it and cover the shipping both ways. We cover shipping both ways only when the fault is ours.
Care and conductivity
We don't offer a conductivity warranty, and we'd rather explain why than pretend. Silver conducts beautifully and it is genuinely unforgiving: fabric softener and dryer sheets leave a film that insulates it, and hot water and high heat will finish the job. Once that's happened there is no honest way for either of us to tell it apart from a manufacturing fault — so instead of a promise we can't verify, we give you the care instructions that keep it working and a two-minute test you can run yourself at any time. Wash cold on gentle, no softener, no bleach, tumble low or line dry, and the silver will outlast the fabric.
Damage caused by fabric softener, dryer sheets, hot water or high heat is care-related and is not a manufacturing fault.
Questions
support@luxoriahausliving.com — Monday to Friday, 9am to 5pm ET.