Return Policy

30-Night Trial

Sleep on your grounding sheet for up to 30 nights from the day it arrives. If it isn't right for you, email support@luxoriahausliving.com and we'll make it right. Most problems turn out to be sizing or an ungrounded outlet, so we will try to fix it first — but if you would rather have your money back, you will get it. Used and washed sheets are accepted.

How to start a return

Email us first at support@luxoriahausliving.com with your order number and what's not working. We'll reply with a return authorization and the address. Returns sent without authorization can't be processed.

Return shipping

Return postage is the customer's responsibility. We recommend a trackable service, as we can't refund a parcel that doesn't reach us.

Refunds

Once your return arrives we'll process it within 5 business days. Refunds go back to the original payment method and typically appear within one billing cycle. Original shipping costs are not refunded.

Damaged or incorrect items

If your order arrives damaged, faulty, or isn't what you ordered, email us within 30 days with a photo. We'll replace it and cover the shipping both ways.

Care and conductivity

We don't offer a conductivity warranty, and we'd rather explain why than pretend. Silver conducts beautifully and it is genuinely unforgiving: fabric softener and dryer sheets leave a film that insulates it, and hot water and high heat will finish the job. Once that's happened there is no honest way for either of us to tell it apart from a manufacturing fault — so instead of a promise we can't verify, we give you the care instructions that keep it working and a two-minute test you can run yourself at any time. Wash cold on gentle, no softener, no bleach, tumble low or line dry, and the silver will outlast the fabric.

Questions

support@luxoriahausliving.com — Monday to Friday, 9am to 5pm ET.